I had the opportunity for an extensive chat with Voice123 leadership this morning. As you can imagine, they are busy working multiple shifts, including overnight, to stabilize the platform and reply to talent and buyer concerns. Here are a few of the highlights on updates from Voice123:
1.) The Accept/Decline feature has no impact on your ranking, regardless of your membership level. The ability to delete jobs without “declining” each one is something they are working on. They reiterated that accepting jobs that are a poor fit could lead to less favorable feedback from buyers, which may impact future invitation numbers for Premium members.
2.) Regarding usage details within a project, they indicated that Voice123 did testing on client behavior that indicated clients were more likely to post detailed information about usage in the project description field if they weren’t given tons of checkboxes and drop-down options when posting the jobs. They are monitoring this and are including language in the project description field encouraging clients to be as detailed as possible about usage.
3.) It was acknowledged that the purpose of the “negotiable” toggle might be confusing. It has been suggested that this could lead to more bidding wars and a race to the bottom mentality. They indicated that the purpose was that, by leaving it off, talent would have the ability to present their bid as non-negotiable to the buyer, (that is the language the buyer sees.) They indicated that they will be adding a TBD box as another option.
4.) Right-clicking will be coming back at some point, once higher priority items are resolved.
5.) They are working to improve filtering and managing the inbox.
6.) The ability to search by project ID is being looked into.
7.) Platform loading times/glitches/errors are a top priority and are being worked on around the clock.
8.) Budgets will be added to email notifications.
9.) Some jobs are currently accepting more submissions than requested, (25/10, etc.) They are working on this bug, but they assured me that for the time being clients will see ALL of these submissions, even if it is more than requested.
10.) The watermark is being reviewed.
11.) The project description and client notes will be moving to the top of the page.
12.) Auto-fill and templates for submissions are under consideration.
I was assured that Voice123 is listening and paying attention to the various threads on social media. Team members are working overnight to get things right. Our conversation was frank and candid, and I’m grateful that they were willing to share all of this on the record. I’m looking forward to continuing to liaise with Voice123 leaders and the Voice123 team, and at this time remain very confident that they will have the platform functioning in a satisfactory manner over the next few weeks. Stay tuned for more updates!